Technology – Crafting a Career

Tom Mitchell, Proto BuildBar

use T Tom 2crop no smile

Tom Mitchell combines his apprentice PGA golf pro skills with his knowledge of industrial engineering technology and his experience in manufacturing to lead the innovation and maker mindset at the Proto BuildBar. I asked Tom how he crafted his career. The highlights of his story follow.

In the beginning…

Although Tom Mitchell started playing golf when he was two years old, it was not his first love. “I just always took stuff apart and put it back together and made things”.

When Tom was about eight years old, his parents started a manufacturing company, Mitchell Golf Equipment Company, making tools to build and customize golf clubs. The company sold their tools to a niche market of golf pro shops who used them to customize a club’s loft and lie angles to improve a golfer’s swing. Tom worked at the company after school and on weekends, doing things like “deburring metal and cutting it and running machines”.

Where did Tom focus his attention in high school?

Tom lit up when he described the industrial engineering technology program he entered in his junior year at Centerville High School which included:

Welding
Light forging
Casting
Manual machining
Operating CAD (Computer Aided Design) to produce objects with CNC (Computer Numerical Control) lathes
Using PLCs (Programmable Logic Controllers which are the basis of robots and automation)

use T Mitchell cnc controls — CNC machine control panel

When the CNC machine was new, Tom was eager to demonstrate that 3-D machining was possible despite the teacher’s skepticism. “I always take things apart, so I’m taking apart the code to see what is happening here”. By manipulating the G code which controlled the machine, Tom successfully used a piece of lexan (hard, clear plastic) to make a soccer ball. Point proved.

What did Tom do after high school?

The track for the industrial engineering technology program was two years each in high school, Sinclair College and University of Dayton. During his first semester at Sinclair, Tom vehemently disagreed with his industrial design professor’s approach to a project. He left. “Not the right choice when you look back on it, but I wouldn’t probably be where I am now if I would’ve finished college”.

Tom found a job doing landscaping, “the really manual laborer side of landscaping – planting trees, cutting trees down, taking out stumps” and quickly recognized “I wasn’t going to do that for the rest of my life”. He also realized that he might take over his parents’ company at some point and he “needed to know the industry…start working at golf courses…learn my customer base”.

In order to understand the business of golf, Tom enrolled in the PGA Professional Golf Management Apprentice Program. The PGA apprenticeship is a multi-year program designed to teach the apprentice “how to run a golf course and teach people how to play and hopefully better the game”. The PGA requires the apprentice to:

Complete three levels of coursework and pass the qualifying tests for each level
Pass a playing ability test
Work full-time at a PGA recognized golf course
Complete the program within eight years

The apprenticeship curriculum includes:

use T golf carts

Business planning
Customer relations and human resources
Inventory management
Teaching/Club performance
Tournament operations
Golf car fleet management

In order to maximize his time, Tom moved to Hilton Head, South Carolina. His first job in the bag drop area was at Shipyard Golf Club, a 27-hole resort course,. “I was the guy that stood outside where you pull up the car. I would help you get your bags out, put them on the cart. When you finished your round, I would clean them up and put them back out there and help you load them in your car… bottom of the rung”.

After a year and a half, Tom moved to Moss Creek Golf Club, a 36-hole private resort club where he worked the bag drop and in the pro shop.

use M golf shot — Tom takes a tee shot on the 12th hole at Augusta National Golf Club

While he was at Shipyard and Moss Creek, Tom studied for his apprenticeship tests and practiced his golf game in order to pass the playing ability test. As a PGA apprentice, he could play free at any of the courses whenever a slot was available, so long as he tipped the bag drop guys.

Did Tom stay in South Carolina?

After three years, Tom returned to Dayton and got a job as the second assistant pro at Sycamore Creek Country Club. He worked in the pro shop selling merchandise, running junior golfing clinics and teaching the kids.

After a year, Tom’s parents needed help, so he left Sycamore and joined the company. As a result, he lost his apprentice status before he could complete the PGA program. Tom felt, however, he’d achieved his goal to learn the industry.

During high school, Tom had worked in many divisions of the company and he stepped in easily. Since the company’s pressing issue was meeting production and shipping deadlines, Tom tackled shipping/receiving and inventory management first. After that, he moved to operations, then general management of sales and, finally, assumed the CEO role. “I could do anything there. I could build any of the machines. I could make any of the stuff. I could sell it to anybody”.

What challenges did Tom face?

The biggest challenge was getting sufficient parts to fulfill orders. Before Tom left to go to South Carolina, the company machined all the parts in-house. While Tom was gone, management slowly pushed all the machining to external sources. By the time Tom returned, the company was struggling to fulfill orders. “We were too small to have all of our stuff outside, but we were too big for some of those shops to keep up with our stuff”.

An additional challenge was that Tom and his parents disagreed on the problem and the solution. Tom worried that the delays in completing orders was driving the company down. Tom made a difficult decision. “I finally knew that I needed to go, because I needed to make it easier for them to do something with the business and not go bankrupt…They’re not going to make the right decisions if they’re still thinking about me, trying to protect me”.

What did Tom do next?

Tom liked the interactive design projects created by Real Art Design Group and thought, “I’d love to be a part of making some of these things”. Through friends, he knew Chris Wire, the President and Creative Director of Real Art. When he discovered they had an opening for an account executive, he applied.

use T side & front crop Chris told him, “we’re kind of looking for someone in the advertising field already, but I want to talk to you about something else”. They met at Proto BuildBar in downtown Dayton. Tom loved the concept, but he was startled when Chris asked, “What do you think about running it?”

What is Proto BuildBar?

use T bar crop Proto BuildBar is a “creative experience center featuring hands-on technology experimentation with 3D printing, electronics kits, and micro-computing in a full service café environment.” (Proto BuildBar – Facebook) Designed to be accessible to individuals of all ages and experience levels, the café features computer monitors with access to multiple CAD designs, 3-D printers, basic electronics and micro-controllers, coffee drinks, cocktails, wine and beer.

The goal of Proto BuildBar is “to spread innovation” by increasing people’s comfort level with this kind of technology. “We try to make 3-D printing and electronics and that whole making stuff mindset accessible…make it fun…provide those ah-ha moments for people”.

Worlds largest claw game

War of Currents

Tesla vs Edison race

The Proto BuildBar staff welcomes new customers. First they show people the games built in-house:

Guinness Book of World Records largest claw game
War of Currents arcade game, otherwise known as The Game That Hertz, which physically electrocutes players in certain situations
Tesla vs Edison racing game

Next the staff demonstrates “the sorts of things they can make, go to the computers and find something they want to print…we’re just here to educate…here to have a good time…here to make people excited”.

In addition to enabling customers to make things, Proto BuildBar offers experiences for a variety of groups, such as:

Corporate team-building courses
Summer maker workshops for ages 7-18, including robotics, video game creation, 3D printing & electronics
Couples soldering night
Fundraising events for organizations
Meeting space

The staff is ready to provide guidance throughout the creation and printing process. Tom recommends using Tinkercad to create 3-D shapes and models. Since the app is browser based, a person can create a design at home and print it on a 3-D printer at Proto BuildBar.

What does Tom do at Proto BuildBar?

Tom says, “I think the biggest challenge is… conveying what it is in a manner that will get them to come in and be confident and experience it…I’m doing as much community outreach as possible”. He teaches workshops, demonstrates coding and robotics using simple programmable drawing robots at area schools and speaks to college classes about entrepreneurship. Tom also works with companies and organizations to develop team building workshops, professional development sessions, and charitable events.

use T Tom plus mural

Tom’s observations:

Tom’s most important words are “curiosity” and “fearless”
- Curiosity – “always be curious; always ask those what ifs…always draw in more information”
- Fearless –”you can be curious all you want to, but if you’re not going to put any of that stuff into practice, because you’re too scared of failure, then you’re not getting the benefit”. You can learn to be fearless by being “willing to try something without the fear of failure…and you learn that by failing”
“I always tell everyone to go to college”. From his experience, leaving college “was a really difficult path”
In order to innovate, try “thinking differently; not thinking about the way we’ve always done it…what if we did this?”
“Most people are used to just buying something that fixes a problem they have…we want to try to show those people that maybe they can make a solution to that problem and maybe it will be different than all the other solutions…maybe it will be something super cool and super innovative that maybe changes the world”.

use T outside front crop — **Proto BuildBar**
534 E. First Street
Dayton, OH 45402
937-222-6253
contact@protoBuildBar.com

Simon Ward: Owner & Technician, A-Dayton Automotive

W Simon use How do philosophy and ice hockey lead to a career as an automotive services shop owner and technician? Simon Ward has blended skills learned in both areas with his lifelong interest in auto racing. I asked Simon how he crafted his career. The highlights of his story follow.

In the beginning…

use W Simon w Lyn St James 1985 — Simon with Lyn St. James, Indy racecar driver, 1985

Growing up in Oakwood, Ohio, Simon Ward’s father exposed him to auto racing at an early age. “My dad took me to the race track for the first time when I was two weeks old…a Formula One race in Detroit”.

His grandfather liked to fix things, including cars, and often Simon helped.

use W Simon w Dad racecar — Simon with his Dad’s racecar

Later his father got into amateur racing with Sports Car Club of America (SCCA). “I was right there learning the pits, torqueing tires, learning how to make adjustments, change tire pressures, stuff like that”.

Cars weren’t Simon’s only interest. He played in the band and spent a lot of time traveling with his club ice hockey team.

How did philosophy enter Simon’s life?

After graduating from high school, Simon enrolled at the University of Colorado as an open major. “I actually didn’t know what I wanted to be”. After taking some courses, philosophy and psychology made sense to him. “At 18 years old, philosophy was a great thing to think about”.

As a result of his years playing ice hockey, Simon got a job at an ice rink, driving and maintaining the Zamboni. He also became a referee and managed the referees. “Long days, high energy, taking it as it comes, being a referee, managing all those people…I learned a lot like that”.

After graduation, Simon got a desk job. He lasted three months. “Driving to work watching the sun rise, driving home watching the sun set, sitting in a cubicle all day long, just wasn’t for me”.

Did Simon stay in Colorado?
Since Simon hated his job, he decided to return to Dayton. Using his contacts in Dayton, he found a job with a landscaping company, driving and maintaining the mowers. “That’s where I started learning how to turn wrenches”.

Simon also enrolled at Sinclair College, Dayton, Ohio, in the Automotive Technology program. “My motivation was that I wanted to go racing”. Sinclair gave him the opportunity to begin building his racecar.

Simon wasn’t sure where he wanted to go, but he kept earning his automotive certifications until “I realized, wait a minute, this might be a little more of a financial opportunity than landscaping, might have a better chance of a career path”.

With that in mind, Simon left landscaping and got a job at Preferred Fleet Services (PFS), a subcontractor maintaining trucks for the US Post Office. “That’s where I turned into a mechanic”.

What did Simon do when he finished at Sinclair?
“I got my master’s certification with National Institute for Automotive Service Excellence (ASE) (ASE Certified Master Technician)…I had the top score in the country, so I won the Technician of the Future Award … a big stepping stone”.

Although he’d learned a lot at PFS, the work felt like the “same truck over and over again – because it’s the Post Office”. Simon switched to John Pierce Auto Care, Fairborn, Ohio, as the lead technician diagnosing drivability issues. The job expanded his experience exponentially. “I had the fundamentals and this gave me the opportunity – all makes, all models…they gave me the hard stuff, the stuff that no one else could figure out, the stuff that no one else wanted to figure out…is it an engine issue, transmission issue, brake issue, electrical, is it mechanical, and make a diagnosis and go from there… I started realizing maybe I could do this a little deeper”.

Drivability diagnosis made Simon appreciate his background in philosophy, particularly logic systems. “These are logical beasts that we deal with: if A, then B. You have to follow logical paths to diagnose these things and I’ve found that training is invaluable in this industry”.

Simon also finished building his racecar and started racing with SCCA, mostly at Mid-Ohio Sports Car Course and Nelson Ledges Road Course.

KONICA MINOLTA DIGITAL CAMERA — Simon racing his Mustang at Mid-Ohio

“It costs a lot to go racing. There’s two ways to do it: either you pay someone to do it or you do it yourself. I didn’t have the money to pay someone, so I learned how to do it myself…My racecar was not the most expensive investment. You have to get there, stay there, have all the tools there, service the car there, have all the spare parts, have all the infrastructure to support anyone who comes with you, so there’s a lot of investment that goes into that…it’s an educational opportunity to see how much it takes to get from this idea to actually driving down the track”.

Truck, Mustang & trailer en route to the racetrack

Simon & his Mustang at Nelson Ledges

In addition Simon began doing side work in his garage. “That’s when the business idea started really getting flowing”.

How did Simon move from working for someone else to opening his own shop?
Through SCCA Simon met the owner of a shop that supported multiple amateur drivers. After several conversations, the owner asked Simon to take over the company. It was an attractive idea. Simon began to review the opportunity, hiring a lawyer and accountant for the due diligence.

Simon continued to work at John Pierce Auto Care and do side jobs on cars in his garage. One day he contacted the owner of A-Dayton Transmission about a transmission issue. use W sign2 That contact lead to more conversations. As Simon was reviewing the racecar shop opportunity, he began to think, “What if this doesn’t work out, what if I did something else?” Consequently, Simon directed his due diligence team to analyze a possible purchase of A-Dayton, too.

Both the owner of the racecar business and the owner of A-Dayton called Simon on the same day and said, “Let’s do this, make this happen”. Simon chose the racecar opportunity.

He spent the next nine months traveling with the owner to racetracks “to work on cars and deal with really experienced drivers… that have the expendable income to race these fun cars”. Every weekend the two of them would go to a racetrack to support three drivers who were “paying between $8,000-$10,000 a weekend to show up and have that car ready to go”.

After nine months, Simon recognized that the racecar business wasn’t what he wanted. He’d had professional conversations with the owner of A-Dayton during that period, but nothing more. Shortly after the racecar opportunity faded, the owner of A-Dayton “contacted me back and said I’m interested, I’ve dropped my price”. Simon thought, “Now he’s serious”.

In order to structure the deal, Simon relied on his lawyer, accountant and others with broader business background. “I understood the business side of it to a certain extent, I understood cars very well. Find money – it was time for me to reach other people who knew a lot more about that than I did”. In 2014 Simon finalized his purchase of A-Dayton Automotive & Transmission Services.

Has Simon’s experience with A-Dayton Automotive met his expectations?
In Simon’s original business plan, he expected:

He would run the office while he worked on cars
The services did not include transmission work

Those expectations quickly changed. He learned it was tough to run the office and work on cars at the same time. “I originally thought I was going to be out here, answer the phones, go back to work on cars. No… I was the only person here for the first two weeks…and I didn’t get anything done. The phone would ring, I would answer it, run back into the shop, turn a few wrenches, run back, answer the phone, order some parts”. Now he helps his technicians diagnose drivability issues and relies on their expertise to do the work.

use W office — A-Dayton Automotive office

Although A-Dayton had dealt solely with “American made automatic transmissions”, Simon’s business plan was “from day one we were a full service shop” with no transmission work.

Three weeks after the purchase, the prior A-Dayton owner asked to return. “He wanted to make sure that I learned the customers, learned the business”. Simon hired him on a part-time basis to work on transmissions for the first year. The prior owner’s presence “brought all the fleet service he had coming to him, all the contacts that he had out there, the other shops that would recommend work to him – that brought that all back into play and really helped build the business for that first initial year”.

In addition to teaching Simon the business, Simon also learned about transmissions – “how to build them, how they fail, how to diagnose them and I also learned that a lot of people don’t like them, including a lot of other shops, so we get a lot of work from other shops…Transmissions paid the bills for the first year”.

use W car in bay — A-Dayton Automotive bay

The prior owner bowed out after a year. Now Simon is running the business with two technicians and himself. Although it hasn’t always been smooth, Simon has learned from his mistakes and transitioned from being a technician to being a business owner.

Simon’s observations:

This business has similarities to refereeing ice hockey games. You have to “see what’s going on, keep your eyes open, see everything that’s happening”
“It’s a lot of work, it’s a lot of stress, it’s a lot of responsibility. These guys got to get paid, they have families and everything else that has to ride on this stuff, too, the investors have to get paid, you have to pay the debt and you have to pay everything else and at the end maybe I’d like to make a little money, too”
Since a lot of trial and error goes into the first three years, a good support structure of family and friends is very important
“It’s not the industry it used to be”. Automotive technicians have to have computer literacy, logic skills, and problem solving ability. “You’re not just the greasy dirty guy under the car…I spend a lot more time at the computer instead of under the car”
Dealing with customers has exceeded his expectations. “I’ve always been hiding under the hood or driving the Zamboni…I really enjoy being up here and actually interacting with all the people…it’s probably been the most enjoyable aspect of it for me”
“I like the challenge…I like the hard stuff, give me a car that people can’t figure out. When we solve the problem, it’s a mutual happiness in the shop”.

use W shop3 — **A-Dayton Automotive**
1676 Woodman Drive
Dayton, Ohio 45432
(937) 253-9934
adaytonauto@gmail.com

Susan Harrison: Software Engineer and Nutrition Coach

PT Susan cropped What if you’re really good at your job and it should be your dream job, but it doesn’t capture your interest. If you’re not sure what would excite you, how do you decide your next steps? Susan Harrison is wrestling with those questions. I asked Susan how she is crafting her career. The highlights of her story follow.

In the beginning…

As valedictorian of her graduating class at Wayne High School in Huber Heights, Ohio, Susan Harrison said, “I was good at school”, but she wasn’t sure what should be next.

UD sign — Entrance to the University of Dayton

Susan enrolled at the University of Dayton with a hazy idea of her future. The options she knew were doctor, lawyer or teacher. Since she liked science and math, she began as a pre-med major. That didn’t last long. “Chemistry sucks and premed is almost all chemistry”.

UD bldgs U — University of Dayton campus

Susan’s high school boyfriend, Jason Harrison, asked, “What classes that you took did you like? What did you enjoy doing?” She told him that she liked physics and math. Since his brother was studying electrical engineering, Jason suggested it. Susan reviewed the curriculum and thought, “Oh, this looks perfect”.

“Electrical engineering had a lot of problem solving to it, where you took these basic circuit classes where they laid out a circuit and you figured out what it needed to work or how the current ran. It was just the way it worked was interesting in terms of a problem solving thing for me”.

Using her contacts, Susan found co-op internships at GM and Heapy Engineering. Her “dad worked with signal processing at Wright Patterson Air Force Base and knew guys who spun off to start company, so I got a job with them”.

ee solder — Electrical engineering soldering equipment

The company built signal processing hardware for the federal government to decode signals intercepted from satellites. “I actually learned how to design and build hardware. I spent a ton of time actually soldering parts on boards …I actually kind of miss that part of it”.

What did Susan do after graduating from college?

Susan and Jason had maintained their relationship through college and eventually married. After Jason graduated from The Ohio State University, he planned to move to Washington, D.C. to work for the CIA.

United States Capitol building in Washton, DC — United States Capitol Building, Washington, DC

Susan’s Dayton employer used their contacts in the DC area to help her find a job with TMA, providing technology services to the United States government.

At first Susan designed signal processing hardware, but within six months, the company trained her to write software code.

Within two years, Susan was bored. That “felt wrong because I had a top-secret security clearance, I was getting to travel…I just had access to really interesting things and the work should have been really interesting”. Although elements of the job were interesting, “the process of what I had to do day-to-day never really grabbed me…I still can’t articulate why…I was so young I didn’t know what to do with that…so I kind of tried to make myself like it”.

Although she was unhappy, Susan couldn’t see her options. “Everyone I met was doing some version of what I was doing, so it still didn’t broaden my knowledge about what was out there”. Nonetheless, she stayed with TMA for five years.

What did Susan do next?

By then Susan’s stepfather, Jack, was nearing the end of his battle with cancer. Since neither Susan nor Jason liked their jobs, they decided to quit and move back to Ohio to be with family.

By chance, Susan’s mother, Diane, met Tim Nealon. Nealon was working with Dayton Public Schools and the University of Dayton to design the Dayton Early College Academy (DECA) to prepare first-generation urban students to go to college. Diane introduced first Jason and then Susan to Nealon. DECA hired them as founding teachers, and they moved to Dayton.

How did Susan make the transition from being a software engineer to a teacher?

Susan had considered switching from software engineering to social work, so she liked the idea of helping urban students. DECA smoothed the transition by:

Paying the tuition for the Masters in Education program at the University of Dayton
Scheduling Susan and Jason to help with the program during its first year
Moving them to teaching after they had their Masters

During the first three weeks of school, however, one of the math teachers left and DECA tapped Susan to take over his classes. She got her emergency teaching certification and negotiated a reduced load in the Masters program.

DECA2 U — Dayton Early College Academy High School

Before school started, Susan and Jason visited all their students at home to meet their families and begin to involve them in the school. Throughout the school year, they worked “late into the evenings…doing stuff on weekends, doing stuff with the kids outside of school”.

Teaching at DECA was the “hardest two years of my life…I’m an introvert…I had some strengths in the relationship building with the kids, but I wasn’t a good teacher…and my personality type was working against me”. After two years, Susan and Jason left.

When Susan realized teaching wasn’t right for her, what did she do?

Susan and Jason were in Dayton for Jack’s last year and the hard year afterwards. Then they said, “We’re 30, we’re free in terms of what we want to do, let’s just do it”. They moved to New York City so Jason could to pursue screenwriting and acting.

Susan assumed she’d easily find another software engineering job, but discovered that her prior jobs had been specific to the intelligence world, which didn’t exist in New York. Additionally, without an Ivy League background, she couldn’t get past the application. Eventually, she found a job at an online Wall Street trading company on the support desk.

That was the only job Susan ever held that was solely for the paycheck. She realized she valued positions that supported either people or the interests of the United States. After four months, she left Wall Street for a technology job with the New York City Department of Education, managing the Salesforce online database.

In Susan’s first year, twenty experimental schools used the Salesforce database to track attendance, report cards, and discipline records. Susan built it out and traveled to schools to train, pull data, and troubleshoot. The job was fascinating, but she chaffed under her boss.

After two and a half years, Susan left the school system and contracted independently with Exponent Partners, which worked with the New York City schools and nonprofit organizations as a partner of the Salesforce Foundation.

Did Susan stay with Exponent Partners?

As a consultant to Exponent Partners, Susan worked from home, making her position portable. After four years in New York City, she stayed with Exponent Partners when she and Jason moved to Los Angeles and then back to Washington, DC.

When they returned to Washington, DC, Susan did leave Exponent Partners for two years, because she was frustrated. The company was growing very quickly, and everything seemed disorganized. When her mentor from her first DC job offered her a job with his new company, working with the FBI, she accepted.

FBI bldg DC — FBI Headquarters, Washington, DC

Susan was doing software engineering work in the FBI headquarters. One of her most interesting projects was designing a software threat prioritization system for cities. At first the work intrigued Susan, but again she grew bored quickly. After two years, she called Exponent Partners and returned to her prior job as an independent contractor.

Exponent Partners appears to have been a steady factor in Susan’s life. Was anything else bubbling up?

While they lived in LA, Susan started an online business with her sisters. Building on her interest in genealogy, they created Style My Tree to design modern-looking family trees. Susan discovered that, although she loved working for herself, working with family was challenging.

During their time in New York and LA, Jason had worked as a personal trainer. In DC Susan and Jason started Present Tense Fitness as an online platform for Jason to offer wellness, nutrition, and lifestyle coaching anywhere.

After four years in DC, Susan and Jason made a fast decision to move back to Dayton to assist with Jason’s parents. They asked themselves, “Are we the people who come home and help or are we the people who just ignore it and have to come home for stuff that’s awful?”

How did Susan’s life change in Dayton?

Susan was able to continue with Exponent Partners without missing a beat. As Jason considered his options, Susan said, “Do what you know”. Since he had experience working as a personal trainer, he adapted Present Tense Fitness to engage clients for 1:1 training.

Jason rented space in two different gyms to train clients, but quickly found he was spending too much time traveling between sessions. Susan and Jason understood the advice, “Don’t open your own space until you have to”, but that time had arrived. They opened Present Tense Fitness in downtown Dayton’s Oregon District.

How has involvement in Present Tense Fitness influenced Susan’s direction?

For years Susan has “been searching for what it is I wanted to do, and all I could come up with is that I want to do something that is my own and not somebody else’s”.

Currently, Susan continues to work for Exponent Partners and also uses her skill at “taking technical stuff and making it understandable to people” as a Precision Nutrition coach. She and Jason are developing their vision for the Present Tense Daily Brief, a daily wellness guide Jason writes and emails to subscribers, by asking, “What’s your ideal day? What do you want to be doing when you’re 50 all day?” They are using their answers to “try to see what that long-term picture looks like and then work back from there. What do we have to do today to make sure we get there”?

Strength training equipment

Yoga room

Susan’s Observations:

“Do what you already know and what you like to do; don’t chase what’s currently in vogue”
“Your business doesn’t have to appeal to everybody”
“Get the people who are your champions”
“Don’t be afraid to make people mad. I’d rather have people have a strong feeling about us, because … there’s also the people who are going to have an equally strong like of us and those are the people who end up building your business”.

PT bldg use — **Present Tense Fitness**
222 E. 6^th Street, Dayton, OH 45402
(202) 603-0926